FAQs

At E Pools, we understand that you may have questions about our products, services, and policies. This Frequently Asked Questions (FAQs) page aims to address some of the most common inquiries we receive.

1. What products do you offer?

E Pools specializes in selling home, outdoor, and appliance products. We offer a wide range of items to enhance your living space and outdoor areas.

2. How do I place an order?

To place an order, simply browse our website, select the products you wish to purchase, and add them to your cart. Once you're ready to checkout, follow the prompts to complete your order.

3. What payment methods do you accept?

We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), and PayPal. Please refer to our Payment Methods page for more details.

4. Do you offer free shipping?

Yes! We offer free and complimentary shipping on all orders within the United States and the United Kingdom. Please see our Shipping Policy for more information on handling and dispatch times.

5. What is your return policy?

E Pools has a return policy that allows you to return unused items within 30 days of receipt for a refund or exchange. Please refer to our Return and Refund Policy for complete details.

6. How long does shipping take?

  • USA: Economy shipping typically takes 5 to 8 business days.
  • UK: Standard International shipping typically takes 6 to 12 business days. Transit times may vary based on the destination.

7. What warranty do you offer?

We provide a 1-year warranty on all products purchased from E Pools. This warranty covers defects in materials and workmanship under normal use. Please see our Warranty Policy for complete details.

8. How can I contact customer support?

You can reach our customer support team via email at contact@epools.shop or by calling +1(904)901-0870. We are here to assist you with any questions or concerns you may have.

9. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.

10. Where can I find your privacy policy?

You can view our Privacy Policy on our website, which details how we collect, use, and protect your personal information.

Contact Us

If you have any other questions or need further assistance, please feel free to reach out to us: