Warranty Policy

At E Pools, we are committed to providing high-quality products to our customers. We stand behind our products and offer a warranty to ensure your satisfaction.

Warranty Coverage

E Pools provides a 1-year warranty on all products purchased from our website, epools.shop. This warranty covers defects in materials and workmanship under normal use and maintenance during the warranty period.

What the Warranty Covers

The warranty covers:

  • Defects in material or workmanship
  • Parts and components that are found to be defective

What the Warranty Does Not Cover

The warranty does not cover:

  • Damage caused by misuse, abuse, or neglect
  • Damage caused by accidents or natural disasters
  • Wear and tear from normal use
  • Unauthorized modifications or repairs
  • Products purchased from unauthorized sellers

How to Make a Warranty Claim

If you believe your product is defective and covered by our warranty, please follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@epools.shop or call +1(904)901-0870. Provide your order number, a description of the defect, and any supporting photos.
  2. Return Authorization: If your claim is approved, we will issue a return authorization and provide instructions on how to return the defective item.
  3. Inspection: Once we receive the returned item, we will inspect it to determine if it is covered under warranty.
  4. Resolution: If your warranty claim is approved, we will either repair or replace the defective item at no cost to you.

Limitation of Liability

E Pools’ liability is limited to the repair or replacement of the defective product. We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

Changes to the Warranty Policy

We reserve the right to modify this Warranty Policy at any time. Any changes will be posted on our website with an updated "Last Updated" date.

Contact Us

For questions regarding our Warranty Policy, please contact us at: